I purchased a new home in 2012 that came with a Heatilator Fireplace with (it turns out) electronic control over the pilot light. It just failed ( I paid $114 to find that out) and now the part installed costs $591. Customer Care said too bad-so sad, only a one year...Read more
My heatilator never starts. Have had a repairman here 4 times. Has been a problem since day 1. Great concept but discussed with it. Many parts have been replaced. Cleaned several times. Just does not seem to be getting gas. Electric start switch never works . Some...Read more
I didn't like
- Not like
My 27 year old condo has a Heatilator Fireplace. The doors are in need of replacement. I emailed their customer service department to inquire as to where I could purchase replacement doors. Their response, verbatim: "Sorry the doors are no longer available." I...Read more
Heatilator - A piece of ***
We have used it 3 times in four years it has broken down twice. I would not recommend this gas unit to anyone
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