Heatilator

My glass door blew up while sitting in the living room one morning causing what sounded like an explosion!!! Tiny pieces of shattered glass filled the living room which took days for my wife and I to finally locate every piece.

It gets better, my dog ran across the shattered glass and cut her paw and glass was embedded in her front right paw. The research I conducted, simply explained that the glass had to have been a factory defect and no fault on the homeowner. A woman I dealt with in customer service by the name of Leanne offered no assistance other than I'd have to purchase one on my own because the unit is 3 years old. Yeah, 3 years old which we used approximately 4 to 5 times because we reside in the South!

I priced out a new door and learned the cost would be in excess of $300.00!

I will be just covering the opening with plastic wrap now because I am not in a position to spend that kind of money not including installation. Thank you Heatilator, job well done!!!

We had our home built by a Custom Home Builder. Have had issues from day one with our A42C wood burning Heatilator.

We have had the company out several times to add chimney pipe and raise chase. We continue to get terrible smoke smell within 15-20 minutes of starting a fire. Tried several different known low smoke wood including maple and beach well seasoned. The dealer that installed the fireplace has convinced the home builder we have a wood burning fireplace therefore our home is going to smell like smoke.

I disagree. We have owned and lived in homes our whole life that has wood burning fireplaces and never have we experienced this. Our new home is not air tight. We do not have spray foam at all and we have ridge cap.

We have even tried to raise window/windows to reduce the smoke smell but nothing helps.

Really sucks we cant use our fireplace because of the smell. If anyone has had this happen and knows a solution please comment!

If I could get zero stars I would. Zero technical help from Heatilator on how to install a mantel through their "non-combustible" material front shield even though they say they allow screws through it yet don't allow framing behind it.

Their instructions show guidelines for installing mantels of different depth as close as 6" to the fireplace appliance opening yet there is nothing to screw into except the heat shield.

Told me to go ask my local distributor for help so I can "buy some parts from them" if needed. Don't ever buy this product, I'm seeinf if I can return both my fireplaces for my home addition.

My 27 year old condo has a Heatilator Fireplace. The doors are in need of replacement.

I emailed their customer service department to inquire as to where I could purchase replacement doors. Their response, verbatim: "Sorry the doors are no longer available." I wrote back to ask for possible substitute doors from other manufacturers. The response was There are no substitutes. So I have to remove the entire fireplace and install a new one?

Because the doors are falling apart? I replaced the doors on my last fireplace and the manufacturer was no longer in business.

All I needed was the Brand, Model and Serial number. If I need a new fireplace, it WILL NOT BE A HEATILATOR.